Mobile Retail Apps 2018: Strategies to Acquire, Engage and Retain Users
Mobile Retail Apps 2018: Strategies to Acquire, Engage and Retain Users

Mobile Retail Apps 2018: Strategies to Acquire, Engage and Retain Users

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WHAT’S IN THIS REPORT? This report analyzes the market dynamics of mobile apps in the retail space, and how they fit into retailers’ overall omnichannel commerce strategies. The report addresses the following questions:
  • Which consumer trends are driving gains in the mobile app and commerce markets, and which retailers are benefiting?
  • What are hurdles to retail app user acquisition, engagement and retention, and how can they be overcome?
  • Which cutting-edge features do consumers want in mobile retail apps, and which are they already responding to?

Mobile apps drive an increasingly significant portion of Americans’ shopping and buying behavior. But many retailers were late to recognize the channel shift and now have mobile apps and corresponding marketing strategies out of step with consumers’ expectations. However, recent shifts in technology and better understanding around consumer behavior present a renewed opportunity to get a retail mobile app strategy right, take advantage of a fast-growing mcommerce market, and deliver an outstanding omnichannel experience for customers.

  • Americans spend the overwhelming majority of their mobile time within apps (86%), but many retailers remain focused on mobile web.

  • Most mobile users have just a few retail apps on their smartphones, favoring the largest retailers and putting those without an established app presence at a disadvantage.

  • App user acquisition, engagement and retention are challenges for many retailers as they look for the right value proposition to offer customers.

  • Emerging technologies like augmented reality (AR) and visual search offer new promise for retail apps as they evolve beyond simply reducing friction toward surprising and delighting their users.

TABLE OF CONTENTS

  1. A Resurgent Retail App Market
  2. The State of Mobile Retail Apps
  3. Full-Funnel App Marketing: User Acquisition, Engagement and Retention
  4. The Unique Advantage of Retail Apps
  5. The Future of Mobile Retail Apps
  6. Key Takeaways for Retailers
  7. eMarketer Interviews
  8. Read Next
  9. Sources
  10. Media Gallery

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